Web Design and Marketing Articles – Page 6

September 22, 2008 Phil Donaldson

How to retain customers through proper use of email

For the same reason you would never SHOUT down the phone at a customer, you should never type an email in UPPER CASE. But what else do you do that might be turning good customers away? As a web designer, I see a lot of emails. And some of the most badly written emails I’ve seen are from merchants. Many of them are far too busy to give the niceties of email a first thought. But at what cost? Read the article – How to retain customers through proper use of email

August 5, 2008 Phil Donaldson

How A Web Site Can Help Your Customer Service

One of the most important things a web site can help you do, is improve your customer service. Make your contact details easy to find and you’ve got a good start. If you’re competitor is easier to get hold of than you, who’s more likely to make the sale? Read the article – How A Web Site Can Help Your Customer Service